F.A.Q


I would like to make a group booking, do you offer this service?

Absolutely, we love group bookings! We cater for bridal parties, birthdays, hens pamper days and any other special occasion. We advise you to pre book these sort of appointments in advance if you have more than 4 of you wanting treatments but we will always do our best to accommodate you no matter when you would like to book. We also provide refreshments personalised to your occasion. Depending on the group size we may require a 50% deposit to secure a large booking.

I am pregnant, are there any treatments that are safe for me to have?

Yes most of our treatments are completely safe on pregnant women. The only treatments unavailable to pregnant women as a safety precaution are massages, chemical peels, teeth whitening and electrotherapy.

What is a pedispa?

Relax in our shiatsu massage chairs with integrated foot spas to give you the ultimate pedicure experience. Our deluxe pedispas include trimming and filing the nails, tidying cuticles, heel scrubs, foot and leg buffing exfoliant, foot and leg soothing massage and we finish off with a long lasting vinylux nail polish. We believe in maintaining a high level of hygiene so we clean our pedispas and equipment with hospital grade disinfectant.

What is a skin consultation?

During a skin consultation we perform a facial cleanse to closely examine the clients skin. We then discuss with them their skin concerns and goals and create a treatment plan and home care regime. The cost of the consultation can be redeemed immediately on skin care product purchases.

What is a lash lift?

A lash lift is basically like a perm for your lashes, but instead of curling the whole lash our expert beauty therapists use silicone rods matched to your lash length to 'lift' the lashes from the roots, therefore opening up your eyes and resulting in the look of extensions. It lasts until your natural lashes shed, so up to 10 weeks. We recommend it with a lash tint for extra amazing results. The Beauty Collective was the first salon in Port Lincoln to offer this treatment so you can trust us with your delicate eye area.

What are SNS Nails?

SNS is a new form of nail dipping technology, offering 'acrylic' like nails without the damage to your natural nail. The product is lightweight, can be applied over your natural nails or tips/extensions can be added for extra length. We no longer offer acrylic nails because we believe this is a much better alternative for our clients.

Do you offer make up application?

Yes we sure do. Most of our beauty therapists are also make up artists and specialise in beautiful, natural looks. We also offer false lash application at a small extra charge. We recommend a trial so that you get exactly the make up look you had in mind for your special occasion.

Are your products tested on animals?

Absolutely not. We are animal lovers and the products that we stock are proudly non animal tested.

Are your spray tans organic?

Yes. We use the very popular Vani-T spray tans and they are certified organic with naturally derived ingredients yet they give even, long lasting, natural looking results.

I am interested in a spray tan but I'm not sure which one is right for me?

The 8 hour (normal) tan can be washed off after 8 hours and is available in many shades which we can help you to decide on when arriving for your treatment. The 3 hour (express) tan can be washed off between 1-3 hours and is available in chocolate or violet bases, we can discuss colour depth options with you when arriving to your treatment. Both normal and express tans will continue to develop once washed off, yet the depth of the express tan is in your hands and depends on how many hours it has been left on the skin before washing off, so we recommend them 2-3 days before an event if a trial has not been performed.

How do i prepare for a spray tan, is there anything i should know?

Prior to your tan appointment make sure to shower, exfoliate your entire body, and shave or wax (atleast a day prior to your tan is recommended). Do not apply make up, deodorant, perfume or moisturiser. Come to your tan appointment jewellery free and in lose dark clothing, anything tight/with firm fitting elastic/straps can possibly mark your tan. Bring a hair tie to fasten your hair out of the way, The Beauty Collective provides disposable underwear and hair nets.

Is there anything I can do to prolong the life of my eyelash extensions?

The lashes can not be wet for 24 hours once having them applied. An oil free eye make up remover or micellar solution is best for removing any make up around the eyes. We do however recommend you do not wear mascara on your lash extensions as they will stick to the glue, weigh them down an can damage your natural and false lashes and they will not last.

Do I have to pre-book appointments or can I just walk into the salon?

We always recommend pre booking your treatment so that you have the time and day that best suits you, but we always welcome walk in appointments on the day. We now have allocated walk in times every week called 'The Beauty Lounge' where we offer small waxing treatments, tinting, nail polishes, tanning and skin consultations without prior booking, yet it never hurts to ask on the day if you require a larger appointment.

I booked an appointment to use my gift certificate but i didn't arrive or let The Beauty Collective know that I needed to cancel, can I still use my certificate?

If you have not given 24 hours notice that you need to cancel your appointment to give us time to fill the booking, unfortunately you forfeit the gift certificate. We offer phone, text messaging, facebook messaging, instagram messaging and email so we believe there is no excuse not to contact us in advance to cancel. Only under extraordinary circumstances or emergencies will we allow the use of your gift certificate at another date.

I was given a gift certificate for a treatment but i would prefer something else, am i able to exchange it?

Absolutely. If you would prefer another treatment or a product instead of what you were given we can most certainly accommodate the change.

Do your gift certificates have expiry dates?

Yes they do, they are currently 12 months from the purchase date but we can be flexible. If they are expired by a short amount of time, you may be required to pay the difference if there have been any price rises.

Do your staff have any qualifications?

Most certainly! there are many people out there who believe there is no need for training or certificates in the beauty industry, but we strongly disagree with this. To be able to perform these treatments safely an understanding of anatomy and physiology is extremely important. We believe it is unsafe to perform treatments such as what we offer, if a person has not undergone adequate training and been signed off by a recognised organisation. We are proud to say our staff hold a minimum of a Certificate 4 in Beauty Therapy and up to an International Diploma of Beauty Therapy. They have also undergone specialised skincare training with Ultraceuticals and other trainings such as eyelash extensions with Ellebana, make up artistry at Media Make up, and nail care and XXX waxing at One on One Nail Tuition.

Do you offer specialised treatments such as botox and feather touch brows? 

We are proud to offer these treatments from our salon. Any specialised treatments such as Dysport (botox), fillers, PRP, dermapen, feather touch eyebrow tattooing, semi permanent eyeliner tattooing and laser hair removal are all performed by Michelle and Nettie from About Face Skin and Hair. They visit our salon roughly every 6 weeks for two days. We take the bookings for these appointments but all treatments and payments are made through them on the day with their portable payment system. They are the best in the business and we feel extremely lucky to be able to work with them in offering you these treatments without the travel fees.